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Store Policy

  • Delivery
    What is your shipping poilicy: Please allow 7-14 business days to recieve order. No changes can be made to order after 24 hours of placement. Orders are being fulfilled by either: Amazon, USPS, and UPS Most confirmation emails will be sent as soon as you have placed an order. Please also check spam/ junk folders. If you have any further questions please email contact@manemood.com
  • Return & Refunds
    All sales are NON-REFUNDABLE. Digital Items are final sale and non-refundable. Only exchanges and merchandise credit will be allowed on physical items. Return Authorazation Nummber (RA#) is required for all items being returned. RA# request for any damaged items must be made within 5 days upon delievery of merchandise and all items being returned for credit must be in original condition with its original packaging. It is the customers responsibility to return any and/or all merchandise to our business for exchanges/ credit. shipping and handeling fees are NON-REFUNDABLE except for damaged items being returned. (including ALL refused and unaccepted packages). There is a 20% restocking fee on ALL RETURNING MERCHANDISE FOR CREDIT after 5 days. Items returned after 15 days upon delivery of merchandise will not be accepted. NO EXCEPTIONS. ALL SALE ITEMS ARE FINAL.
  • How to Return or Exchange?
    Provide the following information for a return or exchange: Company or Contact Name Email address Order # Order Date Confirmation # Quantity of damaged or return goods Reason for return/exchange E-mail the above information to recievean RA# for your Return/Exchange Label Once RA# is acquired, ship the item(s) to Mane Mood Essentials. Upon recieving your Return/Exchange item(s), you will be contacted via E-mail for final confirmation.
  • Payment Options?
    - Credit / Debit Cards - Apple Pay - Offline Payments (Zelle)
  • How are gift cards handled?
    Once issued the value on the Mane Mood Essentials Gift Card can be used as full or part payment at Mane Mood Essentials The card can be loaded with any value. The monetary amount on gift card cannot be exchanged for cash. Any remaining balance will be stored on the card and may be used to pay for future purchase. Any additional cost exceeding the value of this voucher will be paid by the redeemer. All monies on the card must be used by the expiry date which is 6 months from the date the card was issued. Any balance left on the card after 6 months of not being used will be deducted. Cannot be replaced if lost and any associated value cannot be replaced. This gift voucher will be considered null and void without the Expiry Date and Authorized Signature being filled up, seal and other authentication signs or if tampered. Please be aware that if you select 'Standard Recorded' delivery and the item goes missing in the post, we will investigate for you and provide you with the relevant information but we are not liable to replace, compensate or refund any funds that may have been lost. To check the remaining balance on your card email us at contact@manemood.com referencing your unique gift card serial number. Calls are charged at local rate. The card is not a credit, debit or guarantee of payment card. Mane Mood LLC reserves the right to amend these terms and conditions at any time or with draw the card on reasonable notice. In the event of any dispute, the decision (Mane Mood LLC) is final. Your statutory rights are not affected.
  • Privacy & Safety
    Information and data collected online through this website or otherwise supplied to Mane Mood LLC will only be used for its intended purpose. No information will be given by Mane Mood LLC to any third parties or agencies. No personal information will be stored on this site. All and any data received from applicants will be deleted when they are no longer required. We confirm that where you give us confidential information we shall at all times keep it confidential, except as required by law or as provided for in regulatory, ethical or other professional pronouncements applicable to our engagement. You agree that it will be sufficient compliance with our duty of confidence for us to take such steps as we in good faith think fit to preserve confidential information both during and after termination of this engagement.
  • Are there any ingredients I shouldn't use?
    Yes, avoid products including Maca Root if you have hormone-sensitive conditions such as breast cancer, uterine cancer, ovarian cancer, endometriosis, or uterine fibroids: Extracts from maca might act like estrogen. If you have any condition that might be made worse by estrogen, do not use these extracts.
  • What is the function of the ingredients?
    Additives Sorbitol Powder- helps to condition your hair, making it soft, smooth and tangle-free EDTA 4Na- preserves the cosmetic products and personal care products from deteriorating or degrading. Stearic Acid- coats the hair shaft, giving it condition and protection without making it dull or heavy Liquid SF- provides mild protection against bacteria, mold, and yeasts Leucidal Complete- effective at preventing the growth of bacteria and fungi, including yeast and mold UltraTex 3- thickener in dry mixes Citric Acid- to bring the pH levels down, which improves the hair's appearance and manageability by reducing frizz Cetyl Alchohol- Its emollient property has a hydrating and conditioning effect on your skin and hair, making the hair and skin visibly soft and smooth. Sodium Cocoyl Isethionate- It breaks down the oil present on the surface and dissolves oil and dirt from the surface, making it easier to get rid of dirt and grime while washing. Magnesium Flakes- help break down calcium deposits caused by hard water, support hair growth, and it's considered an anti-inflammatory Coco Glucoside- keep your scalp and hair moisturized, thereby making the hair soft and smooth Decycle Glucoside- Decyl-glucoside is able to cleanse the scalp and hair of dirt and excess oil without the risk of irritation posed by other cleansers that contain harsh sulfates. Preservative Blend- make the product safe to use by preventing it from going bad Squalane- weather, age, diet, and heat damage can dry out locks. Squalane can replenish your strands and protect your hair from further damage. Opitiphen- Offers- In naturally based products. The emollient base is also great for smoothing and softening the hair. Cetrimonium Chloride- Not only conditioning it also acts as a preservative by preventing the growth of bacteria in liquid solutions Vegetable Glycerin- Since it helps draw moisture from the air onto your hair and is easily soluble in water, glycerin can serve as a great deep conditioner. Liquid Distilled Water Lemon Juice- Lemon juice possesses antioxidants and other elements that make your hair smooth and healthy. Lemon juice is a good source of folic acid and vitamin C Alkaline Water- improve the blood circulation in the scalp which enhances the hair growth process Aloe Vera- It has fatty acids and amino acids and is rich in vitamins A, B12, C, and E. Peppermint Hydrosol- soothing and hydrating your scalp to reduce dandruff and dryness while also stimulating hair growth and improving hair texture, making sure your hair looks its best Lavender Hydrosol-It calms irritated scalp, soothes sunburns, controls sebum secretion and repairs the epidermis Butter Shea Butter- Shea butter is full of fatty acids and vitamins also has emolliating qualities, helping to lock in moisture without leaving hair heavy or greasy. Mango Butter- It protects hair from drying, thereby controlling frizz and boosting volume to keep it looking and feeling soft, lush, and lustrous. Kokum Butter- The moisture that comes from this natural butter supports and enhances hair elasticity, helping to prevent breakage. Cocoa Butter- It adds strength by penetrating into the hair structure and sealing the cuticles, locking in water and nutrients and fortifying the hair. Oils Bamboo- stimulates blood circulation in the scalp, strengthening hair follicles and fostering the formation of a thicker mane, and is known for its scalp-soothing effects Grapeseed- protect against heat and UV, it can help to soften, silken, tame, de-frizz, detangle, and prevent breakage Olive Seed- Olive oil has the ability to condition dry hair, strengthen hair follicles, repair damage, and keep hair manageable. This results in stronger hair and lesser hair fall. Marula Oil- The oil has hydrating, moisturizing, and occlusive (preventing water loss) properties, making it beneficial for dry, frizzy, or brittle hair. Almond Oil- Using almond oil on your hair gives it a softer texture over time. Once almond oil is incorporated into your hair care routine, you may also notice that your hair is easier to comb through and style. Softens hair. Argan Oil- Thanks to its rich antioxidant properties, argan oil helps to neutralize hair damage, as well as providing the moisture it needs to help prevent future damage, splitting, and breakage. Jojoba Oil- It can also be added to hair conditioners to give you added protection against dryness, breakage, and split ends. The oil can also moisturize the scalp and may be a dandruff remedy Coconut Oil- The lauric acid in coconut oil has nourishing properties that are especially prone to soak into the strands of your hair. Vitamin E Oil- helps seal out moisture, reduce breakage, and protect the hair from damage Broccoli Seed Oil- The oil is about 50% Erucic Acid which is an Omega 9 fatty acid that helps to give a glossy shine to hair. Softening agent. Black Castor Oil- if your length has been stunted by inactive hair follicles, the ricinoleic acid in black castor oil can reactivate them and increase blood circulation Black Seed Oil- Stimulates Hair Regrowth, Curbs Hair Fall, Soothe Scalp Condition, Condition And Soften Hair, It Promotes Blood Circulation, It Prevents Greying Essential Oils Amala- rich in Vitamin C, Vitamin E, and antioxidants, all of which might contribute to cellular regeneration and promote healthy circulation to the blood vessels in the scalp Lemongrass- It gets rid of accumulated dirt or pollutants in the hair follicles, thus creating an ideal environment for a healthy scalp Spearmint- Spearmint is naturally anti-fungal and antibacterial nature, making it an effective treatment for certain scalp conditions including dandruff Lavender- improves hair texture by conditioning the hair follicles, reducing frizz, and making the hair fall control Pumpkin- Pumpkin seed oil is which are all essential for healthy hair. Zinc helps to keep the scalp healthy and promotes hair growth, while magnesium strengthens the hair shaft and prevents breakage. Pomegranate- The high antioxidant and vitamin content help increase the blood flow and circulation in the scalp, helping to reduce flakiness and itchiness of the scale. Rosemary- Aside from promoting a hair growth spurt, rosemary oil has been linked to hair benefits such as: dandruff control. Rosemary oil's ability to limit skin inflammation and irritation also helps reduce dandruff (seborrheic dermatitis) Grapefruit-helps to remove excess sebum and therefore promotes an overall healthy scalp and reduces dandruff Clove- Clove oil is an excellent natural nourishing and conditioning agent, both for your scalp and hair. It helps your hair combat dry and split ends. It also actively strengthens your existing hair and adds volume over time when used consistently Cederwood- enhances circulation to the scalp, meaning that hair growth is better supported, and follicles are strengthened Peppermint- Peppermint menthol also imparts a freshened smell and tingly sensation on the skin and scalp. You can reap these benefits by adding the essential oil to your beauty products. Sweet Orange- provide deep nourishment to your hair follicles, making them thick and strong. Orange essential oil moisturizes your hair shaft and prevents it from turning rough, dull and brittle Tea Tree- Its antimicrobial, antibacterial, and anti-inflammatory properties make it a potent treatment for dandruff, improving overall scalp health. Healthy hair and new growth start at the scalp, so improving your scalp health should be the first step in any attempt to increase hair growth Lemon- When used in the scalp, lemons unclog the pores around the follicles which reduces dandruff. The oil works well as a hair tonic and can make your hair shinier and much stronger. The citric acid present in lemon oil prevents the hair follicles from getting loose, thus reducing hair fall. Clays / Powders Kaolin Clay- While it gently cleans the scalp it will also increase circulation and help strengthen the ever important roots Activated Charcoal- This makes your hair feel lighter instantly. Plus, charcoal shampoos can quickly revive your tired, lifeless, dull hair and leave you with lightweight, free-flowing tresses Bentonite Clay- deeply cleanses the scalp, removes dead skin cells and toxins, while strengthening the hair and preventing hair loss by clarifying the hair follicles so that they can absorb water Colliodal Oats- Colloidal oatmeal comes with reparative and moisturizing effects that are extremely beneficial for your hair and scalp Goat Milk Powder- Goat's milk is an excellent ingredient for hair growth as it contains vitamin B which assists in better hair growth. Vitamin B curbs dryness and brittleness of hair. It also leads to the augmented growth of red blood cells which are responsible for carrying oxygen and nutrients to the hair follicles and scalp. Coconut Milk Powder- Coconut milk is a natural fatty acid, which means it gives rich moisturizing to your strands. Adding coconut milk to your hair care doesn't just restore your hair and scalp, it can also nourish and protect damage strands from breakage Maca Root Powder- When used topically in scalp and hair products, maca root has been shown to stimulate the scalp, thereby boosting the amount of nourishment that reaches hair follicles. It follows that tending to the hair follicles will also improve hair thickness and strength. Conditioning Agents BTMS 50- it offers improved wet comb and leaves hair with noticeable body and spring. Due to its extreme mildness, it is suitable for leave-in conditioners BTMS 25- As already highlighted, this unique ingredient is perfect for luxury hair care products, especially leave-in conditioners. BTMS-25 also creates a soft and powdery feel in Base Lotions and Base Cream creations and has great detangling and softening properties. Wax Candelilla Wax- Candelilla wax is rich in nutrients and easily absorbed into the scalp and hair while creating an instant barrier to prevent moisture loss in the scalp and hair. It adds gloss and lubricity to hair. Beeswax- Beeswax has fantastic skin-softening properties and enhances skin elasticity, helping reduce the signs of ageing Natural Gums or Binders Xantham Guar Gum Herbals Hibiscus- Rosemary Spearmint Peppermint Burdock Marshmallow Root Lavender Fenugreek Horsetail Amala Jasmine Green Tea Maca Root Nettle Chamomile Chebe Powder Clove
  • What do these ingredients mean?
    Natural Preservatives Preservative Eco Naticide Leucidal Liquid SF Preservatives Phenoxyethanol (and) Caprylyl Glycol (aka Optiphen) Antioxidant Vitamin E Oil Rosemary Extract Emulsifiers Emulsifying Wax (Olivem 1000 or Olive-derived) Emulsifying Wax BTMS (Behentrimonium Methosulfate) Emulsifying Wax (Others) Glyceryl Stearate & PEG 100 Stearate Liquid Lecithin Vegetal Co-Emulsifiers / Stabilisers Cetyl Alcohol Cetearyl Alcohol Thickeners Xanthan Gum (Clear) Guar Gum Carbomer aka Carbopol (US) Humectants Vegetable Glycerine Active Ingredients African Black Soap Aloe Vera Powder (200:1) Activated Charcoal Goat Milk Powder Coconut Milk Powder Bentonite Clay Powder Colloidal Oatmeal Ayurvedic Powder Hydrolysed Wheat Protein AHA Fruit Complex Citric Acid Niacinamide (Vitamin B3) D Panthenol Solution (Vitamin B5) Cetrimonium Chloride Hyaluronic Acid (Gel) Hyaluronic Acid (Powder) Polyvinylpyrrolidone (PVP) Witch Hazel Green Tea Extract Fig Extract Natural Wax (Vegan Beeswax Alternative) Almond Wax Candelilla Wax Berry Wax Jojoba Wax Butters Shea Butter Avocado Butter Cocoa Butter Mango Butter Kokum Butter Carrier Oils Almond Oil Castor Oil Coconut Oil Fractionated Coconut Oil Grapeseed Oil Jojoba Oil Rosehip Seed Oil Emollients Squalane (Olive-Derived) Olus Oil Lanolin Synthetic Emollients (we do not use) Dimethicone 1000 Cyclomethicone Cyclopentasiloxane Clay Bentonite Clay Rhassoul / Ghassoul Clay Kaolin Clay Natural Surfactants Coco Glucoside Decyl Glucoside Cocomidoproply Betaine Surfactants (we do not use) Lumorol Waterless Surfactant Sodium laureth sulphate Sodium Cocoyl Isethionate (SCI) PEG-40 Hydrogenated Castor Oil Oxides, Mica & Pigments (we do not use) Gold Sparkle Pearlescent Mica Powder Synthetic Gold Sparkle Mica Powder Red Iron Oxide Brown Iron Oxide Black Iron Oxide Natural Pigments Suncore Foods Powder
  • What is Porosity
    POROSITY ​ Hair porosity is the hair shaft's ability to absorb and retain moisture. Hair porosity can be determined by genetics, chemical treatments (relaxers, perms, coloring) and heat styling. The hair shaft is made up of 3 layers, the outermost layer called the cuticle, the middle layer called the cortex and the innermost layer called the medulla. The porosity of your hair affects how well moisture passes in and out of the outermost layer of your hair. Different hair porosity types require different amounts of moisture and protein for strength and shine.
  • What is the difference between high, medium, & low porosity?
    High Hair with high porosity has hydration is let in easily, but is also loss very quickly because the strands don’t lay flat enough for retention to take place. This leaves the hair dry and prone to damage as products evaporate. Medium Hair with a medium, or normal porosity level, has a cuticle layer that is half way open. Consistently alternate moisturizing and strengthening products to ensure your hair retains its healthy protein + moisture balance. Low Your hair is resistant to absorbing moisture and rejects water If it takes forever to get your hair wet in the shower or products feel like they just sit on top of your hair, you more than likely have low porosity hair.
  • What is protein overload?
    Dry and brittle. Because your hair lacks moisture to stretch, hair becomes less manageable and more susceptible to breakage. Frizzy! Protein depletes hydration, leaving hair with unwanted frizz that is less manageable. Extremely dull-looking without any luster. Fragile. ... Rough or hard.

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